bontiss | AI Comminication Solutions

AI SOLUTIONS FOR CUSTOMER COMMUNICATIONS

Bontiss offers Voctiv’s AI communication solutions, which include human-like AI voice agents, conversational automation, speech analytics, and voice biometrics for customer service and business operations.
Enhance your business communication with the Voctiv AI platform by engaging customers effortlessly via voicebots, chatbots, omnichannel routing, and speech analytics to obtain detailed customer insights.

Voctiv Inc. is a US-founded conversational AI company, led by executives with more than 20 years of experience in telecommunications and technology.
Its platform has processed more than 300 million conversations, supporting enterprise customer operations across banking, telecom, retail, and other industries. Deployment is available in the cloud or on-premises.

GLOBAL PRESENCE:
United States · Serbia · Türkiye · Hong Kong · Malaysia · Vietnam · Indonesia · Kazakhstan · Philippines · Thailand

PERFORMANCE AT SCALE

Voctiv combines measurable deployment results with multilingual capabilities to support customer operations across markets.

With support for 120+ languages and 30+ implementations, the platform helps businesses expand service coverage and improve operational efficiency.

80%

Customer requests handled without transfer to human experts

50%

Savings on contact center maintenance

20%

Higher conversion compared with human agents

120+

Languages supported

30+

Languages implemented

Real-Time

Language switching during conversations

FROM CONVERSATION TO ACTION

Turn customer interactions into actionable information.
Capture conversation outcomes, retain interaction history and make results available for reporting and connected business processes.

Every Conversation Produces a Usable Result

Capture the outcome

Record the customer’s response and relevant details collected during the conversation.

Review the interaction

Access call recordings, transcripts and summaries to understand what happened.

Connect the next step

Update connected systems, arrange a callback or transfer the conversation to a human agent according to the configured workflow.

WHAT AI AGENTS CAN DO

Combine inbound service and outbound engagement on one platform, with agents configured for your products, processes and business objectives.

Customer Service

Answer routine questions, explain products and services, retrieve account or order information and guide customers through common requests.

Product and service enquiries
Account and order support
Customer onboarding
Routing and transfer to specialists

Sales & Customer Engagement

Reach customers with relevant offers, qualify interest and follow up on opportunities through conversational campaigns.

Lead qualification
Upselling and cross-selling
Customer reactivation
Feedback and satisfaction surveys

Payment Reminders & Collections

Contact customers before and after payment dates, capture responses and support consistent follow-up across the collection process.

Upcoming payment reminders
Early-stage collection calls
Promise-to-pay capture
Payment-status clarification

Notifications & Follow-ups

Deliver timely information and coordinate the next interaction without adding repetitive work to your team.

Service and billing notifications
Appointment reminders
Callback scheduling
Post-service follow-ups

APPLICATIONS & PROJECT REFERENCES ACROSS INDUSTRIES

Configure AI agents around the conversations that matter to your organisation, from customer support and sales to operational notifications and payment follow-ups.

BANKS & FINANCE

Automate routine service interactions and outbound campaigns while connecting conversations with customer information and established business processes.

Answer common questions about products, applications and account services.
Guide customers through onboarding and document submission.
Conduct verification calls within configured workflows.
Deliver payment reminders and capture promises to pay.

Voctiv already supports customers throughout the Financial Journey in:
Kaspi Bank · Kazakhstan
AI voice agents handle customer verification and payment reminders before and after the due date. Promise-to-pay rates: 40–55%.
Tambadana · Malaysia
Automated calls support payment reminders and collections for an online lending service. Promise-to-pay rates: 40% for pre-due accounts and 43% for overdue accounts.

Transform your outbound and inbound call operations while ensuring perfect compliance. Used by leading financial institutions to enhance sales and increase collections efficiency.

Sales Acceleration

39% conversion rate on outbound campaigns
Automated processing of loan applications
Calls for credit card qualification
Reminders for instant document submission
Scheduling follow-up appointments

Collections Efficiency

Payment reminders before the due date
Automation for soft collection calls
Scheduling of payment arrangements
Management of past due notifications
Strategies for multi-attempt calling.

Data Collection & Verification

Customer Information Verification
Address Confirmation Campaigns
Document Collection Follow-Ups
Application Completion Calls
Status Update Communications

TELECOM

Support subscribers, promote services and deliver operational information through AI agents connected to telecom systems.

Handle service enquiries and routine troubleshooting.
Notify customers about billing and payment requirements.
Run campaigns for tariffs, data packages and additional services.
Deliver network-issue notifications and collect customer feedback.

Indosat Ooredoo Hutchison · Indonesia
Automated voice calls notify Indosat–Huawei teams about network issues in real time, achieving a 92% call connection rate.
Vietnamobile · Vietnam
An AI personal assistant answers calls when subscribers are unavailable and sends SMS summaries with access to transcripts and recordings. The service handles approximately 2.3 million calls per month, with 40,000 daily active subscribers.

Voctiv solution is trusted by telecom operators serving over 500 million subscribers worldwide

Comprehensive Solutions

Technical Troubleshooting
Planning for changes and upgrades
Managing billing payments and collections
Assisting with service activation
Providing proactive outage alerts

Unmatched Efficiency

AI resolves 80% of requests
20% are smartly routed to experts
39% conversion rate for upselling
Processing is three times faster than human agents

Proven ROI

50% reduction in operational costs
Manage up to 15,000 simultaneous conversations
Deployment within 3 weeks
Smooth integration with telecom BSS/OSS

E-Commerce & retail

Manage routine enquiries, support purchase decisions and maintain customer contact during busy trading periods.

Answer questions about products, orders, payments and returns.
Provide delivery updates and order confirmations.
Follow up on abandoned carts and inactive customers.
Run promotional campaigns and post-purchase surveys.

Teknosa · Türkiye

AI-powered customer service for a major electronics retailer, providing round-the-clock support across communication channels.

Keep Customer Conversations Moving Before and After the Sale

Customer Support

Order status inquiries
Return request processing
Product information handling
Shipping updates
Payment support

Revenue Generation

Abandoned cart recovery calls
Post-purchase upselling
Promotional campaign calls
Customer reactivation outreach
Loyalty program engagement

Peak Season Ready

Manage over 15,000 simultaneous calls
Instant scaling for sales events
No wait times
Available 24/7

Government

Help citizens find information, navigate procedures and reach the appropriate service through voice and digital channels.

Answer frequently asked questions about public services.
Explain application steps and required documents.
Provide appointment reminders and status notifications through connected systems.
Route complex inquiries to the responsible department.

Thorough Service Coverage

Level 1 support automation
Complex inquiry routing
Multi-language support
24/7 availability
Peak time scaling

Proven Performance

80% automation rate
Three times faster processing
99% customer satisfaction
No wait times
Perfect quality consistency

Operational Excellence

50% cost reduction
Manage over 15,000 simultaneous calls
Deployment within 3 weeks
Smooth integration with CRM

Healthcare

Automate administrative conversations to help patients arrange appointments, receive reminders and stay connected with their healthcare provider.

Schedule, confirm and reschedule appointments
Send appointment and follow-up reminders.
Answer routine questions about services and preparation
Route enquiries requiring staff attention to the appropriate team

Patient Communication Suite

Appointment scheduling and reminders
Follow-ups after treatment
Calls for medication adherence
Notifications regarding lab results
Insurance verification calls

Healthcare Compliance

Strictly compliant infrastructure
Secure handling of patient data
Comprehensive interaction audit trails
Privacy protection protocols

Operational Excellence

80% automation of routine inquiries
More than 15,000 simultaneous conversations
24/7 accessibility for patients
Support for multiple languages

One Connected Conversation Across Channels and Systems

Connect voice calls, messaging and business data so that each interaction can build on the last.

Keep the Context

Retain information from previous contacts and use it in subsequent conversations, including scheduled callbacks.

Continue Across Channels

Connect calls and messaging within the same workflow, allowing the agent to use information collected during earlier interactions.

Work with Business Systems

Exchange data with CRM, billing, ticketing and other systems to retrieve information and record conversation results.

Connected to Your Business

The pilot connects selected customer channels to a Voctiv AI agent, supported by your approved knowledge and the business systems needed for the chosen use case.

What We Connect

Your selected phone or digital channel, relevant knowledge sources, and the CRM, booking, billing or other systems required for the pilot.
What You Measure

Completed tasks, conversation outcomes, transfers to your team and agreed business KPIs — giving you a clear basis for the rollout decision.

BUILT FOR ENTERPRISE OPERATIONS

Deploy Voctiv in your chosen environment and give your team the tools to manage access, operate AI agents and review conversations.

DEPLOYMENT OPTIONS

Choose the deployment model that fits your infrastructure and operational requirements.

Cloud or on-premises deployment
Integration with existing telephony and business systems
Configuration for selected channels and workflows

ACCESS & CONTROL

Manage platform access and maintain visibility into user activity.

User management and access controls
Audit logs
Permissions aligned with team responsibilities

OPERATIONAL VISIBILITY

Monitor AI agents and review the conversations they handle.

Agent management
Call recordings and transcripts
Conversation summaries and statistics

Start with a Focused Pilot

Test Voctiv on a defined business scenario, measure performance with your team, and use the results to plan a wider rollout

1. Define the Scope

Select the use case, target audience, languages and communication channels. Agree on the performance indicators and integration requirements.
2. Configure & Connect

Prepare the knowledge base and conversation workflow. Configure the agent and connect the systems required for the selected task.
3. Pilot & Evaluate

Run the pilot with a limited customer segment or interaction volume. Review conversation quality, task completion, human handovers and business results against the agreed KPIs.
4. Scale & Improve

Expand successful workflows to additional volumes, scenarios or channels, with continued monitoring and refinement.

LET’S DISCUSS YOUR AI PROJECT

Specify the customer conversations you wish to automate, including the required languages and expected interaction volume.
We will help identify a suitable use case, review integration needs, and plan next steps.
Please contact us at info@bontiss.com for details and pricing, and request a sample conversation between a virtual operator and a real client.

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